CleanComplete Verification™
Travel Confidently.
With our CleanComplete Verification™ 360-Degree Safety & Hygiene Protocols.
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Welcome Back: Arrival + Check-in Procedures
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Come on in: Room Cleaning Procedures
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Time to Relax: Sanitation Throughout the Resort
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Fun for the Kids: Explorer’s Club + Core Zone Hygiene + AstroClub
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Dine in Style: Food + Beverage Protocols
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Celebrate in Luxury: Social Groups, Meetings & Special Events
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Return Home Safely: Cleancomplete+ Reassurance
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See You Again Soon: Check-out and Departure Procedures
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Behind the Scenes: Back of House Sanitation Activity
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Welcome Back: Arrival + Check-in Procedures
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Come on in: Room Cleaning Procedures
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Time to Relax: Sanitation Throughout the Resort
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Fun for the Kids: Explorer’s Club + Core Zone Hygiene + AstroClub
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View More
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Testing Protocols
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Quarantine
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Additional Information on Testing
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Testing Protocols
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Quarantine
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Additional Information on Testing
Resources
Infographic
Booklet
WHO Website
Don’t Just Take Our Word for It: Third-party Certifications
Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Dreams® Resorts & Spas and Alua Hotels & Resorts® branded Certifications in Spain
- Intertek Cristal® have been implemented at our open resorts in Spain and Greece. This includes the Prevention of the Spread of Infection Audit Protocol (POSI) or the Intertek Cristal POSI-Check certification, one of the industry’s most advanced third-party verification standards to specifically address the post COVID-19 world. -
- Bactercontrol processes are implemented throughout Spain, which involves adherence to strict international guidelines related to the prevention, detection and treatment of many diseases, and audits and monitoring related to hotel quality, including regular reviews and certification based on strict criteria.
We are proud of the high quality, safety and hygiene standards that Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Dreams® Resorts & Spas and Alua Hotels & Resorts® employ as evidenced by the Intertek Cristal®*, one of the industry’s highest-level certifications, verifying best-of-class processes for quality and safety.
Note, select properties use Intertek Cristal® certification for RoomCheck and other properties use Bacter Control and BioLinea. For details, please contact resort.
Intertek Cristal®
Intertek Cristal® are one of the industry’s highest-level certifications, verifying best-of-class processes for quality and safety.
This includes the Prevention of the Spread of Infection Audit Protocol (POSI) or the Intertek Cristal POSI-Check certification, one of the industry’s most advanced third-party verification standards to specifically address the post COVID-19 world.
- To promote health, safety, and wellbeing, POSI-Check was established to support organizations as the world recovers from the COVID-19 pandemic. The POSI-Check audit program is designed to address the current and future need to formulate and monitor an effective response to communicable infections in hotels and restaurants around the world.
- Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Dreams® Resorts & Spas and Alua Hotels & Resorts® branded resorts have implemented the new POSI-Check program at all locations to further elevate the standards of quality and cleanliness on top of offering premium accommodations and extraordinary inclusions.
- POSI-Check audits are conducted regularly to provide ongoing verification that standards are being maintained.
- All audits are performed in person by CIT professional staff personnel at resorts--all service delivery and audits are conducted by qualified CIT experts in safety, hygiene and risk management.
Intertek Cristal also include:
- RoomCheck (conducted every two months) Intertek Cristal’s RoomCheck certifies that all rooms have been properly cleaned and sanitized according to Intertek Cristal®.