How can I make a reservation at Dreams Riviera Cancun?

You can make a reservation directly through our website. Alternatively, you can call our reservations team at 52 998.872.9200 (international rates apply) for assistance.

What is the cancellation policy for flexible reservations?

The standard cancellation policy for flexible reservations is 24 hours. Special offers and packages may have different policies. Please refer to your confirmation email or call our support team for specific details.

How can I get in touch with the resort staff?

You can contact us via email at info.drerc@dreamsresorts.com or by phone at 52 998.872.9200. For direct communication, booking inquiries, and other services, booking directly through our website is recommended.

What are the contact details for the resort?

Address: Carretera Federal 307, Chetumal – Puerto Juárez, Benito Juárez, Puerto Morelos, Quintana Roo 77580, México. Phone: 52 998.872.9200. Email: info.drerc@dreamsresorts.com

What dining options are available at Dreams Riviera Cancun?

Dreams Riviera Cancun offers several dining options, which you can find on our Dining and Drinks page.

Are there gluten-free dining options?

Yes, we offer a gluten-free menu at each of our restaurants. Please notify the resort in advance and inform your waiter to personalize your meals according to your dietary needs.

What room categories and upgrade options are available?

We offer a variety of room categories, including options for couples, families, and large families.

Are there special offers or promotional codes available?

Yes, discount codes can be entered on the booking page under 'Promotional code.' Visit our offers page for current promotions and discounts.

What activities are available for kids at the resort?

Our Explorer's Club for Kids offers activities such as arts and crafts, splash fountain, playground, treasure hunts, sandcastle contests, kid's theater, bungee trampoline, and weekly campout adventures.

Can I host a wedding or special event at the resort?

Yes, Dreams Riviera Cancun is a perfect venue for weddings and special events. We offer a variety of wedding packages and venues, including beachfront gazebos and intimate wine cellars. Contact our wedding coordinator for more details and customization options.

What are the available wedding packages and venues?

We offer several wedding packages for a range of group sizes and budgets. Visit our Weddings page to learn more.

What spa services are offered at Dreams Riviera Cancun?

Our world-class Dreams Spa offers a variety of treatments, including massages, facials, body wraps, hydrotherapy, and salon services. The spa also features a fitness center and a variety of wellness activities.

How can I make a reservation for the spa?

Spa reservations can be made by contacting the spa directly at the resort or through the concierge upon arrival. Advanced reservations are recommended to ensure availability.

Do I need to make reservations for the restaurants?

Reservations are not required for most of our restaurants.

How do I reserve a Teppanyaki table at Himitsu?

You can reserve a Teppanyaki table at Himitsu by visiting the Concierge desk at the resort. Availability is limited, so it is recommended to make reservations early.

What indoor and outdoor activities are available?

We offer a wide range of activities, including Euro-Bungee, water aerobics, yoga classes, beach and water volleyball, cooking classes, dance lessons, bocce ball, billiards, and nightly live entertainment. There are also water sports such as snorkeling and kayaking. For an extra fee, guests have access to diving clinics, scuba diving, and Hobie cats.

Are there any unique experiences offered by the resort?

Yes, we offer unique experiences such as the Chef’s Garden, Locked in Love Garden, and special wine tastings. These can be arranged through the concierge.

Is there a shuttle service available to and from the airport?

Shuttle services can be arranged through the resort transportation service, Amstar, for an additional fee. Contact our concierge or reservations team for more details and to arrange transportation.

How can I arrange for a private transfer?

Private transfers through Amstar can be arranged by contacting our concierge or reservations team before your arrival. This service is available for an additional fee.

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Dreams Riviera Cancun Resort & Spa

Set along a natural white-sand beach in the Riviera Maya, surrounded by lush tropical gardens and the crystal-clear Caribbean, Dreams® Riviera Cancun is a luxurious Family-friendly, all-inclusive resort. Book a treatment at the world-class spa, take a scenic tour in the Yucatan, or enjoy a number of beach resort activities. Ideally located close to the excitement of Cancun and Playa del Carmen, this AAA Four Diamond resort is an enchanting wonderland of glistening pools and impressive ocean views with unique octagonal-shaped rooms and suites.

DREAM BIG. VACATION BETTER.

Already Booked?

Add the Dream Big package for just $199 USD and enjoy extra special perks for the family. Package includes:

In-room welcome gift
Relaxing 25-minute couples massage
Dessert party in room OR mimosa breakfast in bed
And more!

*Terms & Conditions apply

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YOUR DREAMS GETAWAY

Experience a luxurious all-inclusive resort getaway at Dreams Riviera Cancun, complete with mesmerizing ocean views, gourmet room service and activities for every age, interest or passion. Spacious rooms and suites graciously appointed and luxuriously equipped provide a picture-perfect vacation experience with welcoming service and romantic inclusions. Set amongst the swaying palms, Dreams Riviera Cancun offers the perfect escape for families and couples with unlimited reservation-free dining and drinks, an endless variety of activities and a relaxing spa.

Accommodations
Dining & Drinks
Activities
Weddings & Honeymoons
Our Impact

Room with a king bed and outdoor plunge pool

Luxury Rooms & Suites

Relax in your own private enclave with a luxuriously appointed room or suite with furnished balcony or terrace. Upgrade to the Preferred Club for access to a private lounge with snacks and drinks, plus a designated beach area.

View Rooms

Fine dining Mexican restaurant with extravagant and luscious Mexican decor and design

Unlimited Options

Indulge with reservation-free dining at an array of gourmet restaurants. Sip your favorite cocktail with unlimited top-shelf spirits from any bar. Tips and taxes are always included.

Satisfy Your Cravings

Splash park in the main pool with a view of the beach

Family-Friendly Fun

Whether you’re here as a couple or with the whole family, there are endless activities to keep everyone busy all day. Enjoy non-motorized watersports, dance or Spanish lessons, beach volleyball and nightly family-friendly entertainment.

See & Do More

Bride and groom walking down beach front wedding ceremony isle

Custom Events

Choose from an array of romance packages that cater to every budget, size and need. Our on-site wedding coordinator will handle all the details, so you stay focused on each other.

View Packages

Outside photo of the Premium Deluxe Suite with plunge pools

Global Responsibility

Discover just how important our world is to us – by our commitment to preserving the environment, communities and well-being of our guests and employees, as well as the recognition we received for it.

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Unlimited-Luxury^® at Dreams Riviera Cancun

Dreams Resorts & Spas are committed to redefining and elevating the all-inclusive Cancun resort experience. With Unlimited-Luxury everything is included with your stay - from best-in-class service, to gourmet dining and top-shelf drinks from any of fifteen restaurants and bars, to endless day and nighttime activities. Whether planning your luxurious family vacation, honeymoon or wedding, Dreams Riviera Cancun provides the ultimate backdrop for unparalleled pampering, family fun and lasting memories.

Unlimited Dining
Unlimited Drinks
Best-in-Class Service
Wi-Fi
Endless Entertainment
24 Hour Room Service

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Your Stays Just Got More Rewarding

With World of Hyatt you can enjoy benefits such as free nights and exclusive member rates.

World of Hyatt gives you access to membership benefits at more than 1,250 destinations worldwide across 25+ brands. Join World of Hyatt and enjoy benefits including:

Exclusive offers for members only
Earning and redeeming points for free nights, room upgrades, dining experiences and more
A Free Night Award after staying at 5 different Hyatt brands
Eligible nights count towards tier status and Milestone Rewards

Learn more about the benefits you receive as a World of Hyatt member. Become a member now—it’s free and easy.

collage of images of pools beaches and people on vacation

Exterior shot of a wooden walkway deck of the resort

Interior of the main lobby with water fountain in the center

Interior of the Governor Suite with King bed and living area

Ocean front balcony of the Master and Honeymoon Suite with outdoor dining table and hot tub

Beach cabana with private sitting area, bar, TV, and plunge pool

Relax at the World-Class Spa

The Dreams Spa offers a sublime atmosphere of pure indulgence with a variety of relaxing treatments. Unwind with a massage, let the calming nature of the hydrotherapy circuit envelop you or enjoy a treatment indigenous to the local area.

Unwind & Pamper

Detailed photo of the hydrotherapy circuit of the spa resort

Proud of Our Accolades

Our resort has won a variety of highly coveted awards due to our focus on exceptional hospitality and service.

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